Your AI Agent Isn't Covered

For two years the warning was about hallucination — a confident wrong answer. We think that risk has quietly changed. Agents don't just answer anymore; they act, inside Slack, email, finance tools, and your CRM. A wrong answer is a footnote. A wrong action is a wire transfer, a deleted record, or a client email you can't recall. Researchers recently got a Microsoft Copilot Studio agent to hand over customer credit-card records with a plain-English prompt — no hacking required — and Grant Thornton found nearly three in four organizations already give AI agents access to their systems, while only 20% have a tested plan for when one fails. The capability is in production. The accountability is not.